Grey 72 Inch Wall Mounted LED Electric Fireplace with 9 Flame Colours

Q: What countries do you ship to?

Free shipping on all orders within mainland UK (postcode-specific).

Q: Do you ship to remote areas of the Scottish Highlands or the Offshore Islands?

A: Yes, we can ship to these areas; however, an additional delivery surcharge will apply to the following locations:

Scottish Highlands, Scottish Offshore Islands, Channel Islands, Isle Of Wight, Isle Of Man, and the following postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PO (30-41) etc.

Please contact us with:team@thehotsale.co.uk before placing your order from these areas.

Q: When will my order be delivered?

A: Orders are typically processed within 24-48 hours on working days and delivered within 3-7 business days (standard UK express shipping time).

Q: I It has been longer than the estimated arrival time, and I still haven¡¯t received my order. What should I do?

A: If your order is delayed beyond the expected delivery time and you haven¡¯t heard from us, log in to your account and go to "My Orders" to check the latest dispatch/delivery status.

If you can see the order has been dispatched and you've not yet heard from the courier, get in touch and we can resolve this for you.

Q: Where can I find my invoices?

If you need an invoice, please contact our customer service team.

You will receive via email the invoice within 24h £ºteam@thehotsale.co.uk

It normally takes 24-48 hours for order handling in working days and 3-7 business days for transit time. (UK Express Standard Logistics Time)

Free shipping on UK mainland

It normally takes 24-48 hours for order handling on working days and 3-7 business days for transit time (UK Express Standard Logistics Time)

* However, delivery is not available to Northern Ireland. Additionally, an extra delivery surcharge will be applied to the following areas:

Scottish Highlands, Scottish Offshore Islands, Channel Islands, Isle of Wight, Isle of Man, and the following postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), and PO (30-41).

Please kindly get in touch with us at team@thehotsale.co.uk before ordering from these areas. Otherwise, we will inform you that there will be a surcharge on your order. Thank you.

*Free Shipping

Free shipping on all orders within mainland UK. Unfortunately, delivery to other than the mainland UK will incur additional shipping charges. Please refer to our Shipping & Delivery Policy for more details or contact our customer service team for assistance.

*30-Day Return & Exchange Policy

We offer the option to return most items within 30 days of receipt if you are dissatisfied with the product or have changed your mind.

Please contact our customer service for return and exchange fees.

*Compensation for Damaged Items

If you receive an item that is damaged or unusable, we take full responsibility and will provide a refund, exchange, or replacement based on your preference..

*Dedicated Customer Service

To help you make your purchase perfect, our stores are open, we're delivering as normal, our customer service team is ready to help you via Email: team@thehotsale.co.uk.Click Here for all contacts.