We want you to shop with confidence at TheHotsale. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions below.
1. Returns – Change of Mind
If you change your mind, you may return eligible items within 30 days of delivery.
Return conditions:
Item must be unused and in original packaging
Item must be in resaleable condition
Return shipping:
Customers are responsible for return shipping costs unless the item is faulty or incorrect
2. Faulty or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us within 7 days of delivery at team@thehotsale.co.uk
with photos or videos.
We will offer:
A replacement
Or a full refund
Or a partial refund where appropriate
In these cases, return shipping costs will be covered by us.
3. How to Start a Return
To initiate a return, please contact our customer service team at: team@thehotsale.co.uk
Our team will provide return instructions and the appropriate return address.
4. Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to the original payment method:
PayPal: within 48 hours
Credit/Debit Card: 7–14 business days (depending on your card provider)
5. Exchanges
If you would like a different item, please place a new order and return the original item following the steps above.
6. Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law for faulty or misdescribed goods.
Customer Support: team@thehotsale.co.uk; Monday–Friday, 9:00–18:00 GMT
